FAQS
FAQS & HELP CENTER
Shoppers can easily track their orders in real-time through REVER's order tracking feature, providing transparency and peace of mind throughout the shopping and returns process
Shoppers can receive instant refunds through REVER's fintech capabilities, allowing them to access their funds within seconds of initiating the return process, enhancing convenience and customer satisfaction.
REVER provides size recommendations to shoppers based on their purchase history, preferences, and product specifications, helping them make informed decisions and reducing the likelihood of returns due to incorrect sizing.
Shoppers can track the status of their refunds in real-time through REVER's platform, providing transparency and visibility into the refund process from initiation to completion.
Related to shoppers
REVER seamlessly integrates with eCommerce platforms, providing a hassle-free integration process for businesses. Our platform supports integration with various eCommerce platforms and can be easily customized to meet specific business requirements.
REVER works with a wide range of eCommerce platforms, including Shopify, Magento, WooCommerce, and more, ensuring compatibility with the most popular platforms in the market.
The integration process with REVER is efficient and straightforward, typically taking only a few days depending on the complexity of the eCommerce platform and customization requirements.
REVER enhances sales and retention by 19% by optimizing the returns process, improving customer satisfaction, and offering incentives such as promotional codes and exchanges, thereby fostering loyalty and repeat purchases.
Yes, REVER can integrate with your ERP system, providing seamless data synchronization and streamlining operations across your business.
REVER integrates with various logistics carriers like Correos, UPS, and DHL. We enable businesses to choose the carriers that best suit their needs and preferences, ensuring smooth and efficient returns processing.
Integration and technical aspects
Announcing to shoppers that you’ve launched with REVER is a great way to increase reach beyond your current customers to brand new and potentially returning shoppers.- To get the most reach and impact, we recommend announcing your REVER launch in the following ways: Send a launch-focused email to your email subscribers Post on social media, remembering to tag @itsrever_official, and use the hashtag #REVER to reach new shoppers Publish an About REVER page on your website so that shoppers learn how to return hassle-free with REVER
Marketing
REVER offers an end-to-end solution for eCommerce businesses, revolutionizing the returns process. Our products include a customizable returns portal, integration with eCommerce logistics partners, advanced compensation options such as exchanges or promotional codes, and instant refund capabilities.
By leveraging REVER's advanced technology platform, eCommerce businesses can reduce refunds by above 50% through improved customer experiences, streamlined returns processes, and proactive measures such as size recommendations and personalized product suggestions.
REVER helps reduce returns by 47% by providing tools to enhance the overall shopping experience, such as size recommendations, personalized product suggestions, and real-time order tracking, thereby reducing the likelihood of returns due to incorrect sizing or dissatisfaction.
REVER enhances sales and retention by 19% by optimizing the returns process, improving customer satisfaction, and offering incentives such as promotional codes and exchanges, thereby fostering loyalty and repeat purchases.
Yes, REVER integrates with eCommerce logistics partners like UPS, Correos, Correos Express, and DHL to manage the logistics of returns efficiently and effectively, simplifying the process for both businesses and customers.
REVER offers an innovative product (REVER Protect) that ensures the value of products by providing advanced compensation options, such as promotional codes and instant refunds, and by offering personalized support throughout the returns process thanks to a unique risk algorithm based on advanced AI technology.
REVER provides comprehensive analytics on product returns, customer behavior, product performance, reasons for returns, top-selling items, and trends, empowering businesses to make data-driven decisions to optimize their operations and enhance customer experiences.
REVER enables businesses to recommend products to shoppers through personalized suggestions based on their purchase history, browsing behavior, and preferences. This increases repurchase by 45%.
Products & Services
In accordance with Article 10 of Law 34/2002 (LSSI-CE) and the EU E-Commerce Directive:
Company Name: HERMONT RTU, Inc. Sucursal en España ("REVER")
Fiscal ID: W0276834I
VAT: ESW0276834I
Registered Office: C / Indústria, 58, 08025 Barcelona
Registry Data: Registered in the Mercantile Registry of Barcelona
Pursuant to Articles 11 and 12 of the EU Digital Services Act:
For Member States' Authorities: legal@itsrever.com
For Users: compliance@itsrever.com
Preferred Language(s) for Communication: Spanish, English
The software platform, including its source code, design, interface, algorithms, and content, is protected by international intellectual property laws.
REVER holds all exclusive rights to exploit the platform. Any reproduction, distribution, or transformation without express written authorization is prohibited.
Our platform may contain links to third-party websites.
REVER is not responsible for the content or privacy practices of these external sites.
We will remove any link as soon as we become aware of any illegal activity associated with it.
As per Art. 14(1) of Regulation (EU) No 524/2013, the European Commission provides a platform for online dispute resolution.
You can access it via the following link:https://ec.europa.eu/consumers/odr/
Legal Notice