Refunds in REVER

When the refund is triggered

Open the return in Returns › Orders. While it shows Pending refund, the refund is triggered automatically once the items are verified, so review and approve the items when the return reaches you.

Change a refund that's still pending

1. In the return's Return Summary, click Manage refund › Edit refund.
2. Change the Refund amount, or choose another Refund method, for example the original payment method instead of a gift card.
3. Add a Reason for adjustment, click Edit refund and confirm the changes.

Step by step: How to edit a refund amount.

Once a gift card has been issued

The refund method can no longer be changed from the Dashboard. Contact our support team and our specialised team will handle it.

Refunds made outside REVER

If you refunded the customer yourself outside REVER, mark the order as manually refunded.

Still need help?

If a refund hasn't reached a customer when you expect it to, contact support with the order number.