How to mark an order as manually refunded

When to use this

Use this when a refund was issued outside REVER — directly through your payment processor, your bank, or in person — and the order still shows as unrefunded in REVER.

Mark the order as refunded

1. Open the order in Returns, or search for it directly by order number.
2. Click Mark as manually refunded.
3. Enter the amount and the date the refund was actually issued.
4. Save. The order's status updates to Refunded and it stops appearing in your pending-refunds list.

What this does and doesn't do

• It updates REVER's records only — it doesn't trigger a new refund or move any money.
• It's reflected in your refund reporting from that point on.

Still need help?

If an order won't let you mark it as manually refunded, contact support with the order number.