Return window rules: deadlines by country, order tag and more

Last week you got return windows by purchase date. Now a rule can also look at the order itself, so one Black Friday window no longer has to cover every market: you pick the countries, save, and it applies right away.

Introducing: Return window rules by country, order tag and more

How does it work?

• Rules on the order: a rule can match the purchase dates, the order, or both. For example, bought November 27 – 30 and shipped to Spain, Portugal or France: returnable until January 15.
• Order conditions: shipping country, order tag, order total, payment gateway, bought in a physical store, paid with buy now pay later, paid with promo codes or gift cards, and products in the order (tag, category, collection or ID).
• The whole order: a rule sets the deadline of every item in the order. One final-sale item in the order gives the whole order that rule's deadline.
• Check an order: replaces “Check a purchase date”. Fill in the purchase date and the order details your rules use, and the page tells you which deadline the order gets, and from which rule.
• A familiar builder: conditions are added the same way as in Requirements and Warehouses.

What should I know?

• First match wins: rules are checked from the top, and you can reorder them. Any other order keeps your usual return window.
• Shipping country means the order's shipping address, not where the return comes from. Orders without one, like in-store purchases, never match “is any of”.
• Date ranges you already saved keep working as they are: nothing to migrate.
• Days count from fulfillment, like your usual return window. A last day includes that whole day.
• If you have “Skip return period” turned on, it still wins: the return window, rules included, is ignored.

When can I use it?

It's available today. You'll find it in your Dashboard under Configuration → Return conditions → Return window.

If you have any questions, just let us know.