Points of contact: choose who REVER contacts about each topic
When you invite or edit a Dashboard user, you can now pick the topics we should contact them about, from customer service to invoicing, and add their name and phone number.
I'm glad to say that, from today, you can tell us who on your team we should contact about each topic, right from the Dashboard.
Introducing: Points of contact
How does it work?
In Dashboard → Account → Users, when you invite or edit a user, you now pick the topics we should contact them about: customer service, logistics, invoicing, technical support and commercial.
What else is new?
- Add a name and phone number next to each contact's email
- See who covers what in the new Topics to be notified column of the Users table
- Add several contacts per topic, up to 20
New merchants fill in their contacts during the Dashboard onboarding, where customer service and commercial are required and the other topics are optional.
What should I keep in mind?
- Every point of contact is a Dashboard user, so to add someone from outside your team, invite them as a user first
- Each contact needs a valid email address that can receive mail, and phone numbers are checked too
When can I use it?
It's live today in your Dashboard. If you have questions, just let us know.