A redesigned tracking page in the returns portal
We rebuilt the layout of the tracking page in the returns portal, so your shoppers can follow their return at a glance and find the answers they usually write in about.
Good morning! Today we're sharing an update to what your shoppers see after they've sent a return back.
Introducing: a redesigned tracking page
What changed?
We rebuilt the layout of the tracking page in the returns portal. We worked on this together with our operations team, who see every question shoppers ask, and reorganised the information around those questions instead of around our own data model.
What does this mean for my shoppers?
- A clearer view of where their return is in its journey, from requested through to refunded.
- The answers to the questions they ask most often, on the page itself, instead of in an email to your support team.
- A "Track your return" button that takes them straight to the carrier's live tracking for their return shipment.
Do I need to do anything?
Nothing at all. This is live for everyone already, and it follows the branding you've set for your portal.
As always, if you have any feedback or questions, just let us know!