Mark external refunds as refunded in REVER
Processed a refund outside REVER, for example directly in PayPal? You can now mark it as refunded from the Dashboard, so statuses stay accurate and nobody has to email us.
Good morning! Today we're sharing a feature that gives you more control over your refunds, directly from the Dashboard.
Introducing: Mark external refunds as refunded
How does it work?
When you process a refund externally, outside of REVER (for example, directly in PayPal), you can now notify REVER directly from the return in your Dashboard. The status updates immediately to reflect what has been processed.
Two things to keep in mind
- This action does not execute a refund from REVER. It only updates the status in REVER to reflect what you processed externally.
- To avoid errors and manual investigations, please don't process refunds outside of REVER without also marking them using this option.
What does this mean for me?
You no longer need to send us emails about failed refunds. The whole process is faster and easier, and your data stays accurate.
As always, if you have any feedback or questions, just let us know!