Group return conditions: set your return rules once for every portal
Return conditions, return reasons, non-returnable items and requirements now live at group level in the Dashboard: set them once for every portal, and override them for any portal that needs something different.
I'm very happy to share that, from today, you can manage your return settings yourself, for your whole group at once.
Introducing: Return conditions for the whole group
What can I set?
- Return conditions: the return window, the days customers have to ship the package, the review flow and payments.
- Return reasons: the reasons customers see, with sub-reasons and mandatory comments.
- Non-returnable items and requirements: what can't be returned, when customers need to upload documents or you approve first, and who pays for logistics.
How does it work?
Set it once and every portal in your group uses it. If one portal needs something different, choose “Override for this portal”. To bring it back in line with the rest, choose “Reset to group”.
When can I use it?
It's available today. You'll find it in your Dashboard under Configuration → Return conditions.
If you have any questions, just let us know.