Cheaper-variant exchanges: keep the price the shopper paid

You now decide what happens when a shopper swaps an item for a cheaper variant of the same product, yourself, straight from the Dashboard. No more asking us to turn it on.

Introducing: Cheaper-variant exchanges

How does it work?

A new card, “Exchanges for a cheaper variant”, sits right under “Exchanges for a more expensive variant”, with two options:

• Refund the difference: the shopper gets back what the new variant costs less, with the refund method they pick. This is how it worked until now.
• Keep the price they paid: the new variant keeps the price of the item they return, so there's nothing to refund. It protects you when the price moves between the purchase and the exchange: a sale, a price change, or the exchange rate if you sell in other currencies.

Set it once for your group, and give any portal its own, like the rest of your exchanges. It applies as soon as you save.

What should I know?

• It applies to size and colour swaps of the same product, with “Same product, another variant” and “Same product + Full Catalog”. Open exchanges already keep the price paid, and another product picked from the Full Catalog is priced as before.
• If REVER had already switched this on for you, nothing changes: you keep it, now visible in the Dashboard. Everyone else keeps refunding the difference until they change it.
• New merchants start on “Keep the price they paid”.
• Returns that have already started aren't affected.

When can I use it?

It's available today. You'll find it in your Dashboard under Configuration → Refunds and exchanges → Exchanges.

If you have any questions, just let us know.