Auto-complete reviews: approve and refund unreviewed returns automatically
Choose what happens to returns that sit unreviewed in your warehouse: let them wait, mark the items as missing, or approve and refund them automatically after the number of days you set.
Some returns reach your warehouse and then sit there without anyone reviewing them. Until now, when the auto-complete window ended, REVER could only mark those unreviewed items as missing, and merchants who preferred to approve and refund them needed a custom setup from our side. From today, you decide.
Introducing: Auto-complete reviews
How does it work?
It's a setting with three options, plus how many days after the parcel reaches your warehouse it applies (from 1 to 365):
- Off: nothing happens, the return waits for a review.
- Mark as missing: unreviewed items are marked as missing and not refunded. This is what auto-complete did until now.
- Approve: unreviewed items are approved and refunded, without inspection.
What happens when a return is approved this way?
It goes through the same path as a normal review: REVER issues the refund and leaves a comment on the return process.
What if I change the setting later?
The outcome is checked when the window ends, so a new option also applies to returns that are already waiting, and switching to Off cancels them. A new number of days only applies to parcels that arrive after the change.
Does it work with automatic review?
It's only for manual review. With automatic review there's nothing left to complete, and the Dashboard tells you so.
When can I use it?
It's live today in your Dashboard, under Configuration → Return conditions → Auto-complete reviews. If you have questions, just let us know.