Refund methods and rules

When the refund is triggered

Open the return in Returns › Orders. While it shows Pending refund, the refund is triggered automatically once the items are verified, so review and approve the items when the return reaches you.

Change the refund method or amount

1. In the return's Return Summary, click Manage refund › Edit refund.
2. Choose another Refund method, for example the original payment method instead of a gift card, or change the Refund amount.
3. Add a Reason for adjustment, click Edit refund and confirm the changes.

Once a gift card has been issued

The refund method can no longer be changed from the Dashboard. Contact our support team and our specialised team will handle it.

Refunds made outside REVER

If you refunded the customer yourself outside REVER, mark the order as manually refunded.