Return shipping in REVER

What customers pay

In Configuration › Logistics, the Shipping costs tab lists the rules that decide how much the customer pays for each return: the conditions on the left, and the amount in the Customer pays column.

• Only the first matching rule applies, so the order matters. Drag a rule, or use Move up in its ⋯ menu.
• All other returns, at the end of the list, applies to any return that doesn't match a rule above it. Click its amount to change it.
• Nothing applies until you click Save changes in the bar at the bottom.

Step by step: How to set shipping cost rules.

Where returns are sent

Your return addresses are in Configuration › Warehouses. See how to change the warehouse your returns are sent to.

Labels

Each return shows a Logistics details card with the carrier, the tracking number and the destination warehouse. Download the label from there.

Your own carrier contract

Working with your own contract with a carrier such as UPS? Connect it from Account › Integrations.

Still need help?

If a parcel is stuck or a label won't generate, contact support with the order number.