Returns in REVER

Where to find your returns

In the side menu, Returns has two views: Orders and Items. Open any return from Returns › Orders to see its Return Summary, its Returned items and its Logistics details.

Your return window

1. Go to Configuration › Return conditions.
2. In Return window (days), enter how many days after buying your customers can start a return, for example 30.
3. Click Save changes in the bar at the bottom. You'll see Return conditions saved.

The settings that shape your returns

• Configuration › Logistics: in Shipping costs, what the customer pays for each return.
• Configuration › Warehouses: where your returns are sent.
• Configuration › Customisation: how your returns portal looks, in the Theme tab.

What you can do on a return

• Review and approve returned items
• Change or cancel a return
• Download a return label
• Edit a refund amount

Still need help?

If something doesn't match what you see in your Dashboard, contact support and we'll take a look.