Refund methods and rules

The three methods

• Original payment method — the default, and what most shoppers expect.
• Store credit — issued instantly, and you can add a bonus to make it more attractive.
• Gift card — issued through your ecommerce platform.

Setting rules per market

1. Go to Settings → Refunds.
2. Click Add rule and choose the country or region.
3. Pick the methods available there and the order they appear in.

When the refund is released

By default REVER refunds once the parcel is scanned by the carrier. You can change this to on-delivery or on-inspection under Settings → Refunds → Timing.