Set up your returns portal

Connect your tools

Your integrations are in Account › Integrations. To add one, find it in the catalogue with Search, click Install and fill in the fields it asks for.

Set your return window

1. Go to Configuration › Return conditions.
2. In Return window (days), enter how many days after buying your customers can start a return.
3. Click Save changes in the bar at the bottom.

Decide what customers pay for returns

In Configuration › Logistics, the Shipping costs tab lists your rules. Only the first matching rule applies, and All other returns covers everything else. See How to set shipping cost rules.

Check where returns are sent

Your return addresses are in Configuration › Warehouses. See how to change the warehouse your returns are sent to.

Make the portal yours

1. Go to Configuration › Customisation and stay on the Theme tab.
2. In the Settings panel, update your Logo, Images, Brand colour and Buttons. Use Mobile and Desktop above the preview to check both.
3. Click Save changes. Changes apply the next time a customer opens your portal.

Still need help?

If something doesn't match what you see in your Dashboard, contact support.