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How to change the warehouse your returns are sent to

Update the address of your returns warehouse, or add a new one and route your returns to it.

Change your returns warehouse
How to change the warehouse your returns are sent to
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Edit your warehouse address

  1. In the store selector, choose your group rather than a single portal.
  2. In the side menu, go to Configuration › Warehouses.
  3. In the Warehouse list, click the warehouse and update the address fields.
  4. Click Save in the bar at the bottom. You'll see Warehouse saved.

Send returns to a new warehouse

  1. Click Add warehouse and fill in its details.
  2. In Routing rules, choose it for All other returns, or use Override for this portal.

If any of these options don't appear, contact our support team and we'll be happy to help.

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Published Date:
November 4, 2026
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